eBay’s feedback removal process is not guaranteed, and they have the final say on whether to remove the negative feedback or not. It’s important to remain polite and professional throughout your communication with eBay, as it may influence their decision-making process.
Additionally, to maintain a positive reputation on eBay, focus on providing excellent customer service, accurately describing your items, and promptly addressing any issues that arise. This proactive approach can help mitigate negative feedback in the future.